Coral FlexAttendant

First impressions are everything. What your customers and prospective customers perceive about your organization can have an immeasurable impact on your business. Your challenge is to make sure the people on the front line – your telephone attendants – have the tools they need to make every interaction a smooth and professional experience every time. Tadiran’s Coral® FlexAttendant is a powerful Computer Telephony Integration (CTI) tool that can help you meet that challenge. Built for both multi-site and single-site environments, the FlexAttendant provides advanced attendant capabilities on a networked PC.
FlexAttendant allows telephone attendants to handle calls through a familiar, easy-to-use PC interface while minimizing disruptions to daily tasks, such as maintaining calendars, word processing or handling travel arrangements. Attendants respond to incoming calls via a pop-up window and complete call transfers with a simple click of the mouse, allowing them to return quickly to other tasks.

Features:

• Simple and effective user interface
• Fast and straightforward installation
• Busy, idle, forwarding and do not disturb information across the network
• Comprehensive softphone functionality
• All functions are accessible via mnemonic keys, mouse or menus
• Context-sensitive help menus·
• Directory LDAP and Microsoft Outlook integration
• Direct access to “Send E-mail”
• Remote API for passing telephony status across the network
• Attendant memos per directory listing

                                                 Benefits

• View Vital Information – A color-coded display provides call status information at a single glance. Attendants view status information of each extension (Busy/Idle, Forwarded to Voicemail, Do not Disturb, and Forwarded to Another Extension), allowing them to service callers’ needs quickly and efficiently. When a call has been taken, customizable speed-dial buttons enhance customer service further with one-click dial and transfer capability.
• Full Directory Assistance – A directory saves time by eliminating the need to hunt through alphabetized listings. The attendant simply enters the first few letters of the first or last name into the search field to obtain the closest matching record. As the individual record is highlighted, that person’s number automatically appears in the phone number field for easy dialing. Double-clicking the individual’s name accesses detailed contact information. Attendants also can include notes in individual records, helping them provide more informed responses to callers.
• Email Messaging Efficiency – With Microsoft Outlook, attendants can improve message reliability by sending an email message to a recipient while still speaking with the caller. The attendant saves time by not having to hang up and call the recipient with a message; the recipient conveniently receives the information by email, rather than a paper message.