Rather than forcing users and devices into a generic bundle, ONETEC scopes the system around your sites, call handling and support needs.
A cloud PBX runs the phone system in a data centre rather than in a cabinet on your wall. You still get desk phones, extensions, transfers, hold music, auto-attendants and voicemail — what changes is where the system lives and who maintains it.
That shifts the day-to-day. Adding a user, changing where a number rings or moving someone between sites happens in a web console instead of a technician visit, and staff can take an extension with them on a laptop or phone.
It also shifts the dependency. With no box on site, the internet connection becomes the phone line, so the connection underneath it is part of the design rather than an afterthought — which is why we scope both together.
Who answers what, in what order, and what happens after hours — the call flow is the system, the handsets are just where it ends up.
We work out who needs a desk phone, who only needs an app, and what that means across your sites.
The internet service carrying the calls is assessed, and upgraded first if it will not comfortably hold them.
The system is built and your numbers ported, then supported by the same team afterwards.
Every option here is quoted on enquiry — what it costs depends on your site, your capacity and what you already run.
Bring the phone system, hosting and ongoing support into one practical conversation based on how your organisation works.
Tell us your site, team size and current setup and we'll confirm what is available before quoting.
