Phone systems
Compare cloud and on-premises pathways before choosing equipment or a platform.
Explore phone systems
Solutions
Communication solutions
Start with the outcome
Then choose the platform, the equipment and the technical work that delivers it.
ONETEC brings the phone system, AI automation, hardware, connectivity and onsite work together, so a solution is scoped as one job rather than separate purchases that have to be made to fit afterwards.
Not sure which pathway applies? Describe what needs to improve and we'll point you at the right one.
Our solutions
Where to start
From the phone platform and physical network through to AI agents that answer, qualify and follow up, start with the outcome your business needs.
On-premise PBX – Ericsson-LG iPECS
ONETEC's preferred on-premises platform. The system lives in your building, on your network, with handsets, extensions and call flows configured for how the site actually works.
Explore iPECSCloud Hosted PBX – 3CX
A software-based IP PBX for voice, video, messaging and live chat — hosted in the cloud, on your own hardware or as a hybrid, and licensed on concurrent calls rather than per user.
Explore 3CXAI & Automation
AI receptionists, recruiters and sales agents that handle inbound and outbound calls, qualify enquiries, book appointments, answer common questions, update your CRM and hand complex conversations to your team.
Explore AI solutionsInternet & WiFi
The connection into the building and the network across it — NBN, enterprise fibre, business Wi-Fi, switching and the access points that carry voice as well as data.
Explore internet & WiFiIntercom & Security
IP CCTV, intercoms and door access, installed alongside the cabling and network they depend on rather than bolted onto someone else's.
Explore intercom & CCTVVoIP & 4G Gateways — for PBXs & lift phones
Keep analogue endpoints working after the copper goes. Gateways put lift emergency phones, fire panels, alarm diallers and existing PBX lines onto VoIP or a mobile data path.
Discuss gatewaysIndustries
Built around how your industry works
The equipment list changes far less between industries than the way calls have to be handled. These are the four we are asked about most — tell us which one you are and we will start there.
Hospitality
Pubs, hotels and venues where the phone has to reach the bar, the kitchen and the front desk, and guest Wi-Fi has to work in every room without touching the till network.
Discuss Hospitality requirementsMedical
Practices and clinics with call volumes that spike at open, inbound faxes that still arrive, and patient calls that cannot be dropped into a queue nobody is watching.
Discuss Medical requirementsTrades
Businesses run from a vehicle as much as an office — one advertised number that rings the right mobile, and calls that get answered while the team is on the tools.
Discuss Trades requirementsOld Age & Retirement
Villages and care facilities with resident handsets, nurse-call and intercom systems, and the cabling and network that has to hold all three across multiple buildings.
Discuss Old Age & Retirement requirements
Not sure which path fits?
Tell us what you have today and what needs to improve. We'll help identify a practical next step.