Onsite Technical Support
A technician on site
For installations, fault attendance and technical changes that cannot be resolved remotely, ONETEC can assess the requirement and arrange the appropriate next step within its service area — either as soon as possible for a critical outage, or at a booked time.
Cabling faults, hardware replacements and equipment moves genuinely need someone in the building, but many other issues do not. We assess the requirement first and confirm what attendance is practical for the location before committing to a site visit.
What this covers
The capability depends on the site and equipment involved; these are the areas ONETEC can assess, install and support.
Fault attendance and IT
- Onsite fault attendance — as soon as practical for critical outages, or at a booked time
- Hardware, software & OS support for PCs, laptops, tablets, servers, kiosks and printers — diagnostics, installs, patches, firmware and login faults
Voice and networking
- VoIP handset, SIP registration and PBX troubleshooting across current and legacy Aria, LG Ericsson, NEC, Panasonic and AVAYA systems
- LAN/WAN and Wi-Fi fault isolation — switch ports, DHCP, coverage, access-point placement and interference
CCTV, retail and media
- CCTV camera servicing — feed checks, replacements, camera angles and lens cleaning
- POS, EFTPOS and digital signage support — terminals, printers, scanners, media players, screen inputs, playback and scheduling
Cabling and workstation setup
- User workstation setup — PCs, monitors, docking stations and peripherals
- Cable management, hardware replacement and physical changes that cannot be completed remotely
From requirement to completion
- 1Describe the requirement
What needs to happen on site, at which location, and how it is affecting the business right now.
- 2Confirm what needs attendance
We check what can be handled remotely first, then confirm attendance is practical for your site and service area.
- 3Attend and complete
A technician who works on business communications equipment daily attends, completes the work and confirms it with you.
Talk to us about onsite support
Tell us what you need and we'll confirm what is practical for your site, then quote the work.