National presence & marketing
Use one memorable Australia-wide number without a state prefix, and keep it when the business relocates.
Inbound 1300 / 1800
Inbound numbers
One number, no matter where you are
1300 and 1800 numbers give a business a single national contact point regardless of where it physically operates. They are virtual numbers: calls are routed to whatever answering point you choose — PBX, SIP trunk, mobile or call centre.
A 1300 number shares the cost of landline calls between the caller and the business, while an 1800 number is toll-free from Australian landlines and the business covers the call. Mobile callers may still pay charges set by their own plan.
Both are virtual numbers rather than lines tied to a building. They can survive a move and route calls by time, location or IVR, overflow to another team, and redirect to a backup destination when a site is unavailable.
Why businesses use them
One memorable number, routed around the business
A national inbound number is more than a published contact point. The routing behind it can follow the business across locations, teams and outages.
Smart routing & failover
Route by time, state, postcode or IVR, and redirect calls to a backup destination when an answering point is unavailable.
Call analytics
Review usage, peak times and call outcomes to see where callers wait and where routing should change.
Multi-site scalability
Distribute calls across stores, branches, teams and call centres as the organisation grows.
What's included
What this covers
- Number selection, or free porting of a number you already advertise
- PAYG inbound calling with usage-based charges and month-to-month service
- Routing to your PBX, SIP trunk, mobile or call centre
- Hosted add-ons — menus, announcements and queueing
How it works
- 1Choose or port the number
Pick a new 1300 or 1800 number, or bring the one already on your signage across — porting to ONETEC is free.
- 2Configure the routing
We map who answers, after-hours and overflow rules, then deliver the number into your PBX, queues, IVR or mobile.
- 3Tune it with the numbers
Usage, peak times and call outcomes show where callers are waiting, and the routing is adjusted against what actually happens.
Options
From anywhere to you
Every option here is quoted on enquiry — what it costs depends on your site, your capacity and what you already run.
1300 Number
Enquire for pricing
A ten-digit national number customers can call from anywhere in Australia for the cost of a local call from a landline. The cost is shared between the caller and your business.
- One national number, no state prefixes
- Shared-cost calls from Australian landlines
- Free porting to bring an existing number across
1800 Number
Enquire for pricing
A toll-free number customers can call for free from any Australian landline, with your business covering the incoming call. It removes the cost barrier entirely, which is why it suits sales and enquiry lines.
- Free for the caller from any Australian landline
- Strongest choice for sales and enquiry lines
- Free porting to bring an existing number across
Talk to us about inbound numbers
Tell us your site, team size and current setup and we'll confirm what is available before quoting.