Call us today1300 663 832
AboutContact us

Terms & Services

Document library

Policies & terms

Everything our billing customers may need. If you can't find a document, call us on 1300 663 832 and we'll send it through.

General Terms & ConditionsStandard Form of Agreement for ONETEC servicesDownload PDF Our Customer Terms — BusinessTerms that apply to ONETEC business customersDownload PDF Customer Service GuaranteeInformation about customer service standardsDownload PDF Fair Use PolicyRequirements for fair use of ONETEC servicesDownload PDF Internet Acceptable Usage PolicyAcceptable use requirements for internet servicesDownload PDF Financial Hardship PolicyHelp if you're having trouble payingDownload PDF Complaint Handling PolicyHow ONETEC handles and resolves complaintsDownload PDF Privacy PolicyHow ONETEC collects and protects informationDownload PDF Network Fault RestorationInformation about network fault restorationDownload PDF Regulatory ComplianceONETEC regulatory compliance informationDownload PDF

Need something else? Contact us →