Product Description
The QuadroM32x IP PBX was designed for larger businesses with a greater need for IP extensions and SIP trunks. The appliance boosts capacity to as many as sixty concurrent calls and scales to 192 extensions.
Maximum call capacity is achieved using ITSP services and an E1/T1 interface for all local and failover calling (the ability to switch to another system in the event of service interruption). The QuadroM32x includes two FXS ports for connecting standard analog phones, fax machines or similar devices.
Like other Quadro IP PBXs, the QuadroM32x comes with a built-in QoS router for Internet access, a stateful inspection firewall, NAT, DHCP client and server, IPSec and VPN. It can be configured remotely via web browser using a simple GUI.
Software enhancements include an optional integrated 32/64-person audio conference bridge, ACD (Automatic Call Distribution) for call centers, call recording, barge in features and video conferencing. These features are easily enable with software licenses added to the QuadroM32x.
Call Answering Features
Call Queue
Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up
Multi-Company Receptionist
One receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company
Simultaneous Ring
While covering several managers’ extensions, a receptionist’s phone will ring simultaneously with each extension, showing which manager is being called, with the caller ID
Extension Status
A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, ringing) before taking action
Call Pickup
Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group
Call Hunt
Allows calls to ring in on a number of lines so that the first available person can answer.
Auto Attendant with Interactive Voice Response
An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. VoiceXML v2 is an XML-based language (eXtensible Markup Language) created to develop speech user interfaces for telephone users. It engages users through pre-recorded or synthesized audio prompts.
Call Management Features
Call Hold
Keeps one line “off hook” and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.
Call Transfer
Transfer enables a user to forward an incoming call to another telephone or extension
Call Waiting
Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favor of taking the second one and then switching back to his original caller.
Three-way Conferencing
Allows the caller and two other parties to speak together on one connection.
Call Park
When a call is placed in “park” it is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back” to the original extension alerting the person who originally parked the call.
Call Screening Features
Direct Transfer to a Voicemail Box
Allows a caller to be transferred directly to the voicemail of another user.
Call Blocking
Prevents calls from reselected numbers from ringing through, giving users the opportunity to avoid unwanted callers
Hiding Caller ID
A caller can block her phone number from being identified by the call recipient
Do Not Disturb
User instructs PBX to route all his incoming calls directly to voice mail. The phone on his desk does not ring.
Away from the Phone
Receive Notification of System Events via Text Message
Choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone as a text message.
Voice Mail
Also known as a VMS, voice mail is a centralized system of managing phone messages for a group of people. Voice mail allows users to receive, answer and manage their phone messages from different locations, sometimes tailoring a response to different callers.
Call Forwarding
Allows users to program the PBX to automatically redirect incoming calls to another number–a mobile phone or home phone for example.
Unified Messaging
Integrates different message types: voice mail, email, text messaging, fax, into a single box that is accessible from a variety of devices: phone, PC, mobile phone, PDA.
Conveniences
Intercom
Room to room communication on telephone sets
Auto-Redial
Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. One need only pick up the phone to be connected to the number they were trying to reach.
Speed Dial
The user “saves” frequently called numbers so that they can be dialed with an assigned shortcut of two or three digits.
Corporate Directory
Provides users with the ability to scroll through a company directory list of names and numbers and dial automatically
Call Paging
User dials in to overhead or external speakers to make voice announcements. Can be set up with speakerphones or specific groups of speakerphones
Utilities
Hold Music (WAV File Upload)
Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call
T.38 FAX, FAX Relay and Clear Channel Fax
The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.
Cost and Bandwidth Saving Features
Call Statistics
The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension
Dial Plans (call routing)
Calls can travel through a network along a pre-determined path to accomplish a specific goal. Call routing helps determine the least expensive way to make a call or the least congested path to take. Incoming calls can be grouped according to area code and routed to specific customer service reps who manage different geographic regions.
Time of Day Dialing
Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.
Special IP Phone Support
Distinctive Ringing on IP Phones
Program Aastra or Snom phones to produce distinctive ring sounds for identified callers and categorize incoming calls made to direct lines (service, sales, billing, etc.).
Directory for Aastra and Snom Phones
Quadro IP PBX can automatically load a directory of company extensions onto SNOM 360 and Aastra 480i phones (using simple XML scripting). Users mouse-click on their computers to dial company extensions through their telephones.
Lifeline Port
In the event of power failure, Quadro provides access for one dedicated phone to the PSTN network for emergency services (except ISDN models)
Administrative Functions
Enhanced IP Phone Support
Certain popular IP phones can be automatically configured by the Quadro resulting in a plug and play installation
Quadro FXO Auto Configuration
Quadro IP PBX detects and automatically configures ports added via the Quadro. The new ports appear in the IP PBX GUI.
Voicemail Setup via Phone
Voice-enabled wizard guides users through setting up the personal recorded username, password and voicemail greeting for each extension
CDR Tags for Billing
Eliminates hand-coding of invoices by department, etc.
Daylight Savings Time Adjustment
Quadro IP PBX automatically adjusts for daylight savings time.
Automatic Backup/Download of Quadro Configuration
Automatic scheduled backups and downloads of Quadro’s configuration to a LAN PC or WAN location
Automatic Quadro Firmware Update
Quadro detects newer versions of its IP phone firmware and automatically installs updates from an Epygi-hosted site
IP Phone Plug-and-Play
IP phones automatically acquire an extension on the system and auto-configure without user intervention
Automatic Firmware Updates for Aastra and Snom IP Phones
Quadro identifies the firmware on each installed IP phone (Aastra and/or Snom) and automatically loads proper firmware version
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